FAQ
Everything you need to know before ordering from Vellon Archive.
🌍 Where do we ship?
We proudly ship all products globally with tracking, so you can follow your order every step of the way.
🚚 Estimated delivery: 6–10 business days depending on your location.
- 🇺🇸 United States
- 🇬🇧 United Kingdom
- 🇨🇦 Canada
- 🇪🇺 European Union
- 🇦🇺 Australia
📦 Do orders come with tracking?
Yes. Every order is shipped with tracking so you can stay updated from the moment your package leaves us until it reaches your door.
🔁 What is your refund policy?
Your satisfaction is our top priority. If your order arrives damaged or defective, we’ll take care of it right away.
Simply let us know, and we’ll arrange a free return or replacement.
For any issues, please email us at vellonofficial@hotmail.com with your complaint, and we’ll happily help you within 1 business day.
You won’t have to pay a single cent — we handle all return shipping and refund costs for damaged or defective items.
Please note: we do not offer refunds if you simply change your mind. However, we’re happy to help with an exchange when eligible.
For any issues, please email us at vellonofficial@hotmail.com with your complaint, and we’ll happily help you within 1 business day.
🖤 About our brand
We are a growing business based in Italy, built around quality, style, and customer trust.
We also sell on other platforms where we have served over 12,000+ customers.
We also sell on other platforms where we have served over 12,000+ customers.
📸 Follow us on Instagram: @vellonarchive
Free shipping on 2+ items